Refund Policy
Sellerspros is committed to delivering quality retail products, packaging materials, and operational supplies to our business clients. This Return and Refund Policy sets forth the terms and conditions applicable to product purchases made through our online store. Please review the criteria and timelines detailed below prior to requesting a return.
1. General Policy
We provide a return window of 14 days from delivery for eligible physical products purchased through our store. If 14 days have elapsed since the delivery date of your order, we are unable to approve a refund or product return. All returned items are subject to a standard inspection process upon arrival at our fulfillment center before credit can be issued.
2. Eligible Items & Conditions
To qualify for a refund, the product must be unused, unwashed, and in the exact condition in which you received it. The item must be returned in its original manufacturer packaging with all accompanying accessories, inserts, and seals intact. A valid order confirmation number or official proof of purchase is required to initiate any return request.
3. Non-Refundable Items
Certain goods are exempt from our standard return policy, including downloadable software licenses, digital templates, and custom-branded merchandise. Items marked as final sale or clearance at the time of purchase cannot be returned or refunded. And, consumable operational supplies that have been opened or partially used are ineligible for return.
4. How to Request a Refund
To initiate a return request, please send an email to our support team containing your original order number, contact information, and reason for return. Our customer service team will review your request and supply you with return authorization instructions along with the designated warehouse address. Please do not send your purchased items back to the manufacturer without prior written authorization from our team.
5. Processing Time
Once your returned package is received and inspected by our warehouse staff, we will notify you by email regarding the approval or rejection of your claim. If approved, your refund will be processed to your original method of payment within 5-10 business days. Depending on your financial institution, additional time may be required for the funds to reflect on your billing statement.
6. Exchanges & Replacements
We replace physical items if they arrive damaged, defective, or incorrect due to a fulfillment error. If you receive a defective unit, you must notify our operations team within 14 days from delivery and furnish photographic documentation of the defect. Upon verification, we will dispatch a replacement shipment at no additional shipping expense to your business.
7. Contact & Disputes
If you experience any complications with an existing refund request or have questions regarding our policy, our support team is available to assist you. We work to providing fair and prompt resolutions to all order-related concerns. You can contact our support desk directly via email to escalate any unresolved issues.